Sync Leads from Lead Retrieval Devices

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You can manually sync leads data to the server.

To sync leads from a device:
  1. In the Lead Retrieval app, tap Settings > Data Sync.
  2. Sync your leads.
    If the device doesn't sync, reach out to the Lead Retrieval help desk for assistance.

Notes:

  • Typically, you do not need to sync the data manually because the device attempts to sync the data every two minutes.
  • Typically, the data scanned with the device remains on the device after the event when someone with appropriate permission performs a manual data sync and resets the device.
  • When a lead retrieval device is returned, RainFocus ensures that all lead data is synced.
  • Occasionally, lead devices capture unintentional, duplicated scans. These unintentional, duplicate scans are removed from the final Leads report, available in the Leads Portal.