Picking Up & Returning Lead Devices
Approximately a week prior to the event you will receive an email that includes instructions on picking up the device(s) onsite (including the hours and location of the Lead Retrieval desk). You are responsible for the care of the lead devices during the duration of the event. Devices can be returned to the Leads Retrieval help desk where they were picked up.
If you forget to return your lead device to the help desk at the end of the event, you will need to ship the device(s) to
ATT: Maria Fernandez
1633 W Innovation Way Suite 100
Lehi, UT 84043
Please make sure the device is bubble wrapped and insured.
Lead Device Syncing Issues
When a device is returned, we ensure all lead data is synced on the device. Typically, the devices sync data throughout the day; however, you can manually sync data on the device by going to Settings in the Lead Retrieval app and clicking Data Sync > Sync Your Leads.
If the device won’t sync, reach out to the Lead Retrieval help desk for assistance.
Occasionally, lead devices unintentionally capture duplicated scans. These duplicate scans are removed in the final leads report available in the leads portal.
Accessing Leads in Real-Time
After a sync on a leads device has completed, the leads can be accessed in the Leads Portal.
To get to the Leads Portal navigate to your Exhibitor Portal and select the Leads item from the menu/task. Once in the Leads Portal click on Leads & Devices from the menu on the left side of the screen. From here you can view leads or export them.
Updating Question Sets
You are able to update your question sets during the show, but you'll want to make sure you update the configuration after making the updates.
You can do this in the device by going to Settings > Data Sync > Update Configuration.
Note: After updating the configuration, we highly recommend confirming the update by scanning a badge.