Picking Up & Returning Lead Devices
Approximately a week before the event, the device coordinator will receive an email with information about picking up the devices onsite at the Lead Retrieval desk, as well as the hours and location of the Lead Retrieval desk.
During the event, the device coordinator is responsible for the care of the lead devices.
After the event, devices can be returned to the Lead Retrieval desk.
If you forget to return the lead devices to the Lead Retrieval desk at the end of the event, you must ship the devices to
ATT: Onsite Support
1633 W Innovation Way, Suite 100
Lehi, UT 84043
In shipping the devices, ensure the devices are bubble wrapped and insured.
Lead Device Syncing Issues
While the lead devices typically sync data automatically, you can manually sync data in the Lead Retrieval app on a device by tapping Settings > Data Sync > Sync Your Leads.
If leads will not sync on a device, reach out to the Lead Retrieval desk for assistance.
Occasionally, lead devices unintentionally capture duplicated scans. These duplicate scans are removed from the final leads report (available in the leads portal).
When devices are returned, RainFocus ensures all lead data is synced.
Updating Question Sets
If you update your question sets during an event, be sure to update the configuration on each lead device by tapping Settings > Data Sync > Update Configuration.
Important: After updating the configuration on a device, confirm the update by scanning a badge and verifying the configuration change.
Accessing Leads in the Leads Portal
After syncing leads on devices, you can access the leads in the Leads Portal.
To access leads:
- Access the Exhibitor portal, then select the Leads item in the navigation pane on the left.
Typically, you can access the Leads Portal through the Exhibitor portal.
- In the Leads Portal, click View All Leads from the navigation pane on the left.