In trying to sign in to the Help Center, I get a "Forbidden: Invalid authenticity token" message.
Cause and Resolution
Typically, this error message means cookies are being blocked, which prevents you from signing in.
The following table outlines the most common causes and how to resolve the problem.
|Your browser is blocking cookies.|
Either set your browser to allow cookies or allow cookies from the Help Center sites (help.rainfocus.com and rainfocus.zendesk.com).
To allow cookies in Chrome:
To allow cookies in Safari:
The cookie in your browser is corrupted.
|Clear your browser's cache and cookies, restart the browser, then sign in to the Help Center.|
|Your browser uses a privacy extension.||Disable or uninstall the privacy extension, then sign in to the Help Center.|
|Your browser version is unsupported.||Update to the latest version, then sign in to the Help Center.|